eCommerce Process Flow
Unless you are already automating your eCommerce processes, managing eCommerce orders is a manual process. Employees have to log in and out of different business systems and databases, which is both time-consuming and prone to errors.
Each top-level process highlighted below holds a number of additional subprocesses (+). For example, when a sales order hits your back office operations employees have to manually process the information into your business software. This can result in administration errors and create process bottlenecks further down the line. In an automated process employee intensive administration tasks are removed.
At the top level of an eCommerce process flow, the following can be easily identified:
When a customer places an order within your eCommerce system the order details need to be extracted and placed into your business software. Manually dealing with information held within a sales order can detract from the businesses planned objectives. Data entry errors can surface, employee efficiency is reduced and order processing costs increase.
The process of receiving the order is mapped below.
Processing an Order in the Warehouse
Once an order has been checked and processed in your business software, the order is passed onto the warehouse for processing. Here, employees will have to manually check the order against your pick list business rules (stock availability, item location etc.) and create and print a pick list.
Processing an Order for Shipping
Once an order has been processed in the warehouse it is now ready to be passed to shipping for fulfilment with a courier. Here, your business rules will determine which shipping route the employee chooses. Package data, such as weight, size, destination and costs, needs to be obtained. An employee will also need to manually print the shipping labels and contact the courier for fulfilment.